We stand behind our shoes and understand you may prefer to exchange or return for a number of reasons.
Items can be returned for a full refund to original payment method for up to 45 days from the purchase date. Items can be exchanged for another item for up to 45 days from the purchase date. Products must be unworn and in their original packaging and condition; all tags must be present (as applicable). To begin a return or exchange, please follow the steps below.
All purchases made outside of the United States and Canada are final.
After your above steps for a return/exchange, we will follow up with you to process your return/exchange.
NOTE: Unless you received an incorrect or defective item, we do not offer free returns at this time.
In the event you received an incorrect or defective item, please email us at firstname.lastname@example.org, and we will take care of this for you!
Further, please note we are only able to accept returns or exchanges on items purchased directly from pluiepluie.com. If you purchased our items from another retailer, please contact them directly.